Taylor Johnson

Associate Product Marketing Manager at Talkdesk

Taylor Johnson's Professional Contact Details

Email (Verified)

****@talkdesk.com

Get Email Address

(888) 743-3044

Location

San Francisco, California, US

Company

Talkdesk

Person Seniority

manager

Person Functions

marketing

Taylor Johnson's Current Company Details

Talkdesk

San Francisco, California, US • 288 Employees

computer software

Talkdesk is the world's leading cloud-based call center software solution. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outdated and costly solutions that require a long setup and big upfront investment, Talkdesk requires no phones, no hardware, no coding and no downloads - all that is needed is a computer and an internet connection. With one click, Talkdesk integrates with Salesforce, Zendesk, Shopify, Infusionsoft, Olark and others to provide comprehensive information about customers. Using IVR, ACD and skills-based routing, callers are routed to the agent who is most qualified to meet their needs based on customizable data. Talkdesk then displays the caller's name, image, contact information, purchase history and contact history in the agent's browser in real-time. Talkdesk also automates tasks so that when a new contact calls, a new contact is created in the integrated business tools. When a call is missed, an email is sent with the call data, voicemail recording and transcription. With real-time and historical reporting, call monitoring and call recording, agents and managers can make data-driven decisions based on comprehensive information.

Founded Year

2011

Organization Website

talkdesk.com

Organization Languages

English

Organization Revenue

75000

Alexa Ranking

169788

Current Technologies

route 53