Ronald Martin
Investment case handler at Capita Remediation Services
Ronald Martin's Professional Contact Details
Email (Verified)
****
HQ
(207) 654-2219
Location
Prestwick, Scotland, United Kingdom
Company
Capita Remediation Services
Person Seniority
entry
Location Postal Code
KA9
Ronald Martin's Current Company Details
We are a leading player within the remediation market having worked on every major regulatory review since 1998. As experts in business reviews and complaints excellence, we design pragmatic operation...
We are a leading player within the remediation market having worked on every major regulatory review since 1998. As experts in business reviews and complaints excellence, we design pragmatic operational processes ensuring your complaint functions and remediation projects operate at maximum efficiency protecting the relationships you hold with your customers. Providing practical, scalable solutions for all your remediation needs, we work in partnership in a wide variety of sectors including: Life Assurance, Pensions and Investment and General Insurance, Banking and Mortgages, Retail, Utilities and Telecommunications. Our services include: Remediation services – When a problem impacts customers adversely and requires rectification, we use our remediation expertise to design implement and deliver an end-to-end customer focused programme that resolves the issue quickly and effectively. Our extensive project management experience and high quality operational resources ensure that we can provide the most appropriate solution. Interim project management – Our services are used by businesses looking to secure flexible and cost effective resource for ad hoc activities. We offer highly skilled and professionals including project managers and business analysts on a temporary basis giving additional support and expertise during times of change or challenge. Operational Consultancy – Our operational delivery capabilities include process design and improvement, diagnostic checks, in-house training utilising innovative frameworks and tools. We deliver cost effective solutions, improving the customer experience. Complaints management – Our approach includes all elements to deliver customer satisfaction-efficiency, consistency, and outcome assurance. For more information please email [email protected].
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Ronald Martin's Work History and Education
Capita Remediation Services
Investment case handler
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