At VHT, we believe that delivering an exceptional customer experience doesn't have to be difficult. In fact, every customer interaction, regardless of channel, should enrich the brand and deepen the c...
At VHT, we believe that delivering an exceptional customer experience doesn't have to be difficult. In fact, every customer interaction, regardless of channel, should enrich the brand and deepen the customer relationship. For a long time, the customer journey has been frustrating. Twenty years ago, VHT pioneered a new approach to customer service that helps organizations eliminate customer wait times – creating a positive first impression of the brand and improving customer interactions, operational efficiencies and revenue opportunities. By simply offering customers a better journey – one that frees them from waiting, repeating information or transferring, customers feel empowered and valued. Customers can begin or continue interactions across multiple interaction channels, without starting over, and with the support of a well-informed agent. Organizations using VHT benefit from its agility and simplicity. Brands can deploy, manage and customize offerings in a user-driven environment. This creates a singular, cohesive solution designed to improve the customer experience. To learn more about how VHT can save your company money, optimize your customer interactions and transform the customer experience, email [email protected].
Founded Year
1995
Organization Website
virtualhold.com
Organization Languages
English
Organization Revenue
17500
Current Technologies
salesforce
route 53
mailchimp mandrill
gmail
outlook
google apps
rackspace
postmark
bluekai
hubspot
react js library
wordpress org
phusion passenger
google font api
mobile friendly
google tag manager
facebook login
ubuntu
apache
google analytics
facebook widget
vimeo
linkedin display ads formerly bizo
sharethis
amazon aws
Job Functions
Engineering
Sales
Support
Business Development
Product Management
Consulting
Marketing
Arts And Design
Education
Human Resources
Information Technology
Accounting
Operations
customer experience
customer experience management
customer service
customer support
contact center
contact center software
virtual queuing
contact center software virtual queuing customer experience management mobile customer service multichannel callback technology customer service contact center customer support customer experience