Paul Gagnon

Executive at Interactive Support Resources Llc

Paul Gagnon's Professional Contact Details

Email (Verified)

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Location

Austin, Texas, US

Company

Interactive Support Resources Llc

Person Seniority

entry

Paul Gagnon's Current Company Details

Interactive Support Resources Llc

Austin, Texas, US • 1 Employees

computer software

Who we are ISR is a premier developer and provider of full service, Expert Systems, Integrated Knowledge Management Solutions (KMS) for forward thinking companies that desire a competitive advantage. We can successfully manage the most complex KMS, Training & Outsourcing programs. ISR is the sole developer of an Expert System (ANSWER), KMS (Knowledge Management Solutions), Document Control System, and SMART-Procedure software systems. ANSWER is an Expert System support tool for the 'Human Performance System' by enabling a higher quality standard to be achieved that is otherwise reserved for only the most highly trained, scarcest resource ... Highly Skilled & Experienced Engineers and Technicians. ANSWER will: Reduce downtime Reduce waste due to ineffective repairs Reduce the drain on your most experienced personnel by replacing the "Hands-On Coaching" Save money associated with repairs while simultaneously improve the quality of repairs. What is ANSWER? ANSWER Itself is a "Middleware Backbone" that provides a security, knowledge-AI (artificial intelligence / experience), corporate internal feedback and accountability, and Dashboards to provide feedback to management and individuals to track and manage performance. Minimizing The "Policing Middle Management" Layer Traditionally the organization would have a management layer (at a bottom line cost of 15 - 25% of revenue) dedicated to the monitoring, tracking, and organizational discipline (accountability) that would monitor and maintain activities to ensure productivity and quality of service; we (at ISR) call this the "Policing Middle Management". ANSWER replaces most of the redundant organizational "Policing" that is widely accepted as a "Cost of Doing Business". Minimizing this excess layers not only saves the organization on the bottom line, but also actually increases organizational performance and efficiencies.

Founded Year

2013

Organization Website

interactivesupportresources.com

Organization Languages

English

Current Technologies

google analytics

google adsense

microsoft-iis

asp net

mobile friendly