Mark Baker
Editing Team Leader at Ellis Partners In Management Solutions Epms
Mark Baker's Professional Contact Details
Email (Verified)
****@epmsonline.com
HQ
(972) 256-3767
Location
North Richland Hills, Texas, US
Company
Ellis Partners In Management Solutions Epms
Person Seniority
entry
Mark Baker's Current Company Details
For over 25 years EPMS has been helping multifamily housing companies evaluate their sales and marketing effectiveness through our Apartment Mystery Shopping, offering participation in our nationally ...
For over 25 years EPMS has been helping multifamily housing companies evaluate their sales and marketing effectiveness through our Apartment Mystery Shopping, offering participation in our nationally recognized Quarterly Benchmark Comparison report. In addition we have the Resident Feedback (Survey) as part of our newest vision of providing our clients with insight into the Voice of the Customer. Using a multiple-step process that captures the Customer Experience as a whole - from objective technique (shops) to subjective feedback (surveys) to the most driving force in buying decisions, emotional impact (social media) – Ellis offers customers easily attainable solutions that drive true customer loyalty, resident retention, and ultimately profits. Based upon proven NPS (Net Promoter Score) methodology as developed by Bain & Company, we identify how loyal your residents are and how likely they are to recommend you to others and to remain a resident at your community. The program also incorporates our years of research into generational characteristics and behaviors, to help customers best get to know their resident and what impacts their buying decisions. Ellis is your only source for this fully integrated solution. We're not JUST a shopping company! We are here to help you understand and respond to the Voice of the Customer, helping you gain clearer insight into the Customer Experience on a day to day basis.
Founded Year
1984
Organization Website
epmsonline.com
Organization Languages
English
Organization Revenue
35000
Alexa Ranking
914352
Current Technologies
outlook
sendgrid
bootstrap framework
multilingual
mobile friendly
google analytics
google translate widget
google font api
wordpress org
nginx
google translate api
apartment ratings & reviews
resident surveys
apartment mystery shopping
ellis benchmark report
apartment leasing training
resident retention
real estate
Mark Baker's Work History and Education
Ellis, Partners in Management Solutions (EPMS)
Editing Team Leader
2011 - Present
Colleagues at Ellis Partners In Management Solutions Epms
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