CSDP is the only service relationship management solutions provider that employs a process-driven approach to software configuration and deployment to automate & optimize any aspect of service lifecyc...
CSDP is the only service relationship management solutions provider that employs a process-driven approach to software configuration and deployment to automate & optimize any aspect of service lifecycle management. Beginning with service contract, warranty, & entitlement management, our hands-on service operations, & current, technical expertise gives customers the tools to manage their field service, call center & reverse logistics operations, with scalable, flexible solutions that can be implemented on-premise or in a cloud-based SaaS model, as well as easily integrated into existing systems infrastructures to deliver: Improve service delivery revenues: • Visibility into service contracts/warranties/entitlements • Identify new revenue opportunities based on customer needs/trends • Offer new services during technician onsite maintenance/repair Improve operational efficiencies • Document and scale business proceses: • Improve field technician & call agent productivity with integrated processes & info access • Streamline reverse logistics to avoid unnecessary inventory investments • Reduce infrastructure & investments with SaaS offerings Increase customer satisfaction: • Meet SLAs with real-time visibility to contracts, warranties & entitlements • Deliver proactive service based on customer insight • Respond quickly to changes and customer feedback Subscribe to our blog: http://csdpcorp.com/buzz/srm-blog/rssid/6.aspx