Eugene Thomas
Wells Fargo Home Mortgage Specialist at Erc Enhanced Resource Centers
Eugene Thomas's Professional Contact Details
Email (Verified)
****@ercbpo.com
HQ
(800) 942-0015
Location
Jacksonville, Florida, US
Company
Erc Enhanced Resource Centers
Person Seniority
entry
Eugene Thomas's Current Company Details
ERC is a leading global business process outsourcing provider of customer experience solutions. We are a full service, end-to-end contact center provider for every aspect of the customer lifecycle. ...
ERC is a leading global business process outsourcing provider of customer experience solutions. We are a full service, end-to-end contact center provider for every aspect of the customer lifecycle. Across domestic, nearshore, international locations, we are one powerful team, dedicated to delivering the best customer experience and results possible on behalf of our clients. It's not a mission statement. It's an unwavering commitment from each one of us. So whether we're providing recovery, customer care, technical support, market research or any other customer experience service, we'll continue to invest in technology, tools and talent, while leveraging best-in-class analytics and business intelligence. We won't just check the boxes. We'll keep pushing, keep innovating, enhancing our services, so we can enhance the lives of those we serve. ERC Fast Facts: •Founded in 1999 •Headquartered in Jacksonville, FL •Nationally Licensed and Bonded in all 50 States •Minority Owned Business with NMSDC certificate •Co-Founders, Kirk Moquin and Mark Thompson, were awarded the prestigious Ernst & Young Entrepreneur Of The Year® 2010 Award in the Financial Services category for the state of Florida •ISO 27001:2013 Certified •ISO 9001:2015 Certified •SSAE18 Certified •PCI Certified •HIPAA Compliant •Data network structure rated CAT5 and at COLO bunkered facility Specialties: Omnichannel Customer Experience Delivery, Domestic, Nearshore and Offshore Contact Centers, Customer Acquisition, Customer Care, Technical Support, Recovery/Collections, Surveying and Market Research, Industries served: Financial Services, Telecommunications, Retail, Media and Entertainment, Utilities.
Founded Year
1999
Organization Website
ercbpo.com
Organization Languages
English
Current Technologies
outlook
at&t dns
marketo
office 365
wordpress org
facebook web custom audiences
google tag manager
google analytics
youtube
nginx
mobile friendly
facebook login
facebook widget
bankcard retail
inboundoutbound sales
overdraft services
primes to quads & also warehouse cleanups
developing specialized work treatments
pre & post charge off collections
market research
utilities cable providers
telecom cellular & landline
outsourcing/offshoring
outsourcing
Eugene Thomas's Work History and Education
ERC (Enhanced Resource Centers)
Wells Fargo Home Mortgage Specialist
2015 - Present
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