The voice channel is one of the most important and valuable methods for engaging with customers. Companies that listen to and learn from customer phone conversations make smarter business decisions an...
The voice channel is one of the most important and valuable methods for engaging with customers. Companies that listen to and learn from customer phone conversations make smarter business decisions and engage customers more effectively across every channel. Those organizations that do not treat the voice channel like a critical dataset suffer from a massive enterprise blind spot that could cost them billions. Tethr makes it easy for companies to finally use the information customers share directly with them to make smarter and more timely business decisions. Tethr's cloud-based platform combines machine learning with decades of research to quickly turn large amounts of unstructured voice data into actionable insights that can be easily shared with the entire organization. With Tethr analyzing and sharing insights from every call, organizations can turn every team member into a top performer, create more effective offers, get ahead of the competition, increase customer loyalty, enhance products and services and improve operational efficiencies. Tethr is based in Austin, Texas. Our mission is to help organizations unlock the value within phone conversations. Each day, our team members – some of the brightest and most dedicated people on the planet – strive to make it easier for our customers to access the true voice of their customers, and to see what they've never heard.
Founded Year
2012
Organization Website
tethr.com
Current Technologies
dnsimple
gmail
google apps
mixpanel
microsoft-iis
recaptcha
asp net
typekit
google analytics
salesforce
newton software
nginx
apache
mobile friendly
google font api
wordpress org
Job Functions
virtual team productivity
voice of the customer
machine learning
voicetotext transcription
speech analytics
customer satisfaction
business intelligence
collaboration
online conferencing
artificial intelligence
employee insight
computer software
information technology & services
analytics
enterprise software
Don Davey's Work History and Education
Tethr
Director (Customer Success for SaaS speech analytics software)