Since 1986, TMP Direct has developed, implemented and managed a full range of customer care outsourcing solutions. We help our Clients nurture, support and manage their customer relationships using cr...
Since 1986, TMP Direct has developed, implemented and managed a full range of customer care outsourcing solutions. We help our Clients nurture, support and manage their customer relationships using creative training practices and innovative technologies to increase efficiencies and grow profitability.
We provide inbound customer support, outbound services and an integrated fulfillment solution. All channels of communication are supported:… phone….e-mail….web chat….text messaging…social media….any manner the customer wants to communicate.
Our mission is to allow our Client to focus on their core business by becoming an extension of the Client's organization, philosophy and culture. This is achieved through proactive communication, interactive training and a comprehensive quality assurance strategy. We manage conversations with customers at the highest level of quality to protect our Clients brand and provide actionable business intelligence. Our vision is to completely eliminate the lines between TMP Direct and our Clients so we are presenting one consolidated voice to the customer.
Our ability to achieve this goal is based on our people. We commit ourselves to recruiting, developing and rewarding talented people. The culture and environment of TMP Direct will always be focused on our staff. The quality of our staff is the reason why we have long term relationships with our clients and with their customers.