Prolog provides world-class warehousing fulfilment and contact centre solutions across the UK, delivering great experiences to our clients and their customers. We pride ourselves on our expertise in ...
Prolog provides world-class warehousing fulfilment and contact centre solutions across the UK, delivering great experiences to our clients and their customers. We pride ourselves on our expertise in four service areas: Fulfilment: Our state-of-the-art warehouses are driven by sophisticated management systems, making for quick and accurate picking, packing and despatch of your stock. We handle an average of 1.5 million units a week, from fulfilling a single item for an online customer, to collating a bulk shipment to replenish in-store stock (and everything in-between). Returns: When it comes to stock returns, our fast and flexible processing delivers the right resolution for you and your customers. Every single item is accounted for and reported on, giving you absolute certainty about why items are returned – and what happens to them next. Contact Centre: Staffed by experienced, multi-skilled agents, supported by state-of-the-art systems, our 250-seat contact centre manages over 70,000 customer interactions per week, and is the ideal home for your customer service, inbound campaign or overflow calls. Distribution: Our own fleet works alongside trusted carriers to safely deliver your ecommerce, retail and POS orders to your customers and stores safely and on time. For more information please visit: www.prolog.co.uk